Protecting Patient Privacy

Collection of personal health information

At North York General Hospital (NYGH) we collect your personal health information either directly from you or from the person acting on your behalf. We may collect your personal health information from other sources if this information is needed by us to provide you with necessary treatment and care.
NOTE:  This information on protecting patient privacy is available in several languages:

French  Download: French information on protecting patient privacy       Chinese  Download: Chinese information on protecting patient privacy       Russian  Download: Russian information on protecting patient privacy
Uses and disclosure of personal health information

Your personal health information is used and disclosed to treat and care for you and to:
  • Provide patient- and family-centred care
  • Support provision of continuing care following discharge or transfer to another care facility
  • Conduct patient safety and quality improvement activities including satisfaction surveys
  • Teach and conduct research
  • Meet legal requirements and as permitted by law
  • Fundraise for facilities, equipment and programs
  • Obtain payment where necessary
You have the right to access your personal health records and to withdraw your consent for some of the above uses by contacting us in writing.
Important information

NYGH is committed to protecting your personal health information from theft, loss and unauthorized access, use, disclosure, copying, modification or disposal. We conduct audits to ensure compliance and take corrective measures as necessary. .

Medical records
While you are in hospital you can see your medical record. If you want to look at it, please tell your doctor or nurse and this will be arranged. If you want to see your record after you leave the hospital, visit the Your Health Information webpage for information on the process.

Contact us
For more information about how we protect your privacy, or if you believe we may have contravened your rights, please contact us at 416-756-6448 or email privacy@nygh.on.ca.

You also have the right to complain to the Information and Privacy Commissioner of Ontario. Contact the Commissioner at 416-326-3333 or mail your concern to:

Information and Privacy
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8