Many people experience allergic reactions to latex balloons, therefore they are not allowed in the hospital. Mylar balloons are safe and can be sent to the hospital.
Cell phones and wireless communication devices, such as two-way pagers and personal digital assistants (PDAs), are allowed in the hospital in areas where they will not interfere with sensitive electronic equipment. As a courtesy, please turn off your cell phone during appointments.
Cell phones are restricted and MUST BE TURNED OFF in the following areas of the hospital:
Operating Suites (first floor)
Charlotte & Lewis Steinberg Emergency's patient care areas (first floor)
Medical Imaging (first floor)
BMO Financial Group Breast Diagnostic Centre (first floor)
Tippet Foundation Neonatal Intensive Care Unit (second floor)
Intensive Care Unit (sixth floor)
Telemetry Unit (sixth floor)
Sixth floor Waiting Area
In addition to restricted areas, due to privacy concerns some programs may have policies that require all cell and wireless communication devices be turned off during treatment.
Fire Alarms and Exits
Fire exits are clearly marked throughout the building.
During a fire alarm, all elevators return to the main floor and are not operational. All fire doors automatically close until there is an "all clear" announcement on the speaker system.
Patients should stay in their room during a fire alarm. Do not move to another place unless a member of the fire department or other hospital staff ask you to move.
All hospital are staff members wear a photo identification badge. You may request to see the ID badge if it is not visible.
Infection Prevention and Control
Patients and visitors play an important part in reducing the spread of infectious diseases.
Here is what you can do:
When you are visiting NYGH, please remember to wash your hands frequently while you are at the hospital.
If you are not feeling well, please do not visit a patient at the hospital
NYGH’s Infection Prevention and Control Program helps prevent and control infections. For the safety of everyone, high-risk patients are tested to make sure they do not carry harmful bacteria. All hospital staff members receive infection prevention and control training to protect our patients from diseases.
Protection Services maintains a safe and secure environment for all patients, staff and visitors.
Security officers are on site 24 hours a day and are available to assist you. To contact security, dial (416) 756-6049.
Hospital doors are secured after visiting hours and reopened early in the morning. If you require entry during the night hours, you can enter through the main entrance (opposite the Visitors’ Parking Lot) by speaking into the intercom located between the two doors and a staff member will release the door for you.
North York General is a smoke-free facility. In accordance with the Smoke-Free Ontario Act, smoking is prohibited inside the hospital and within a 9 metre radius of any entrance or exit of North York General as defined in the Public Hospitals Act.