Voice a Concern or Compliment

Patient Experience Office
At North York General Hospital (NYGH), we do everything we can to support and help you and your family through our commitment to Patient- and Family-Centred Care. The Patient Experience Office provides patients and families with a supportive opportunity to provide feedback about your experiences at NYGH including compliments, concerns, questions and suggestions.

Hearing from you is important to us as it provides a greater understanding of how our care and services are experienced and enables us to make improvements where needed. Our Patient Experience Office will respond to patient and family concerns, usually within one business day, and ensure that your voice is heard by the appropriate hospital leader — this plays an important role in patient- and family-centred care.

Patients and their families who are currently receiving care/treatment as an inpatient or clinic patient and wish to voice a concern should ask to speak directly with the staff or manager of that unit/department. This will ensure a timely response directly from the team involved in the patient's care. Otherwise, we encourage patients and families to contact the Patient Experience Office for assistance.

How the Patient Experience Office can assist you:

  • Listen to and discuss your experience and concerns
  • Identify the appropriate contact person to help address your concerns
  • Support you in addressing concerns
  • Share compliments and feedback on your behalf
  • Obtain answers/information in response to your questions

Office hours
Monday to Friday, 8 a.m. to 4 p.m. (excluding statutory holidays)

Contact us
Visit our office at the General site, room GSE 114 (ground floor east)
Tel: 416-756-6125
Fax: 416-756-6656
Email: patientexperience@nygh.on.ca

Patient Relations Specialist
North York General Hospital  Room GSE 114
4001 Leslie Street
Toronto ON  M2K 1E1