At North York General, we do everything we can to support and help you and your family by making it a priority to grow our culture of Patient- and Family-Centred Care.
The Patient Experience Office provides patients and families with an opportunity to express compliments, concerns, questions and suggestions.
Hearing from you is important to us as it provides a greater understanding of how our care and services are experienced.
Our Patient Experience Office responds to patient and family concerns — this plays an important role in patient and family-centered care. Patients who have a concern and are currently receiving care and treatment at NYGH should speak directly with the manager of that unit.
How the Patient Experience Office can assist you:
Listen to and discuss your experience and concerns
Identify the appropriate contact person to help address your concerns
Support you in addressing concerns
Share compliments and feedback
Monday to Friday, 8 a.m. to 4 p.m. (excluding statutory holidays)
Visit our office at the General Site: Room GSE 116 (ground floor)
Tel: (416) 756-6125
Fax: (416) 756-6397
Patient Experience Administrative Assistant
Room GSE 116
North York General
4001 Leslie Street
Toronto, Ontario M2K 1E1