Patient Experience Office

At North York General Hospital (NYGH), we do everything we can to support and help you and your family through our commitment to Patient- and Family-Centred Care.

The Patient Experience Office provides patients and families with a supportive opportunity to provide feedback about your experiences at NYGH including compliments, concerns, questions and suggestions.

Hearing from you is important to us as it provides a greater understanding of how our care and services are experienced and enables us to make improvements where needed

Our Patient Experience Office will respond to patient and family concerns and ensure that your voice is heard by the appropriate hospital leader — this plays an important role in patient- and family-centered care.

Patients who are currently receiving care/treatment and wish to voice a concern at NYGH should ask to speak directly with the manager of that unit. This will ensure a timely response directly from the team involved in your care. Otherwise, we encourage you to contact the Patient Experience Office for assistance.

How the Patient Experience Office can assist you:
  • Listen to and discuss your experience and concerns
  • Identify the appropriate contact person to help address your concerns
  • Support you in addressing concerns
  • Share compliments and feedback on your behalf
Monday to Friday, 8 a.m. to 4 p.m. (excluding statutory holidays)

Contact us
Visit our office at the General site, room GSE 114 (ground floor)
Tel: 416-756-6125
Fax: 416-756-6397
Email: patientexperience@nygh.on.ca

Patient Relations Specialist
North York General Hospital
Room GSE 114–4001 Leslie Street
Toronto ON  M2K 1E1