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Accessibility

The purpose of the Ontarians with Disabilities Act, 2005 (ODA) is to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers to facilitate their full participation in the life of the province.

Learn more about the Accessibility for Ontarians with Disabilities Act and related North York General Hospital policies:
Introduction to Ontario's Integrated Accessibility Standards Regulation  Download: Ontario's Integrated Accessibility Standards Regulation
Accessibility for Ontarians with Disabilities Act, 2005  Integrated Accessibility Standards
Accessibility for Ontarians with Disabilities Policy Download: Policy on Accessibility for Ontarians with Disabilities
Accessibility for Ontarians with Disabilities Act — Policy on Service Animals Download: Policy on Service Animals
Accessibility Standards for Customer Service Download: Accessibility Standards for Customer Service brochure

Accessibility Plan 2012–2017
North York General's accessibility plan identifies our continuing efforts to eliminate accessibility barriers.
View North York General's Accessibility Plan Download: NYGH Accessibility Plan 2012-2017for the year October 2012 to September 2017. The plan describes: (1) the measures that NYGH has taken in the past, and (2) the measures that the hospital will take to identify, remove and prevent barriers for people with disabilities who live, work in or use the facilities and services of North York General.

Accessibility at NYGH — How to reach us

At NYGH, patients come first in everything we do and we are committed to preventing, identifying and removing barriers that impede an individual's ability to access care and services, or to work here.

Current language
If you require more information or need this information in another format, please email patientexperience@nygh.on.ca and let us know what you require — we will work with you to meet your needs.

Accessible customer service feedback
To provide feedback on how we can provide accessible customer service, please email patientexperience@nygh.on.ca.

Accessible format and communication support
If you require more information or need this information in another format or require communication supports, please email patientexperience@nygh.on.ca and let us know what you require — we will work with you to meet your needs.