Internet, Phones, TV and Radio

Internet access

North York General Hospital offers free wireless internet at the General site, making it easier for our patients and visitors to stay connected with family and friends.
How to access free wireless internet:
  • Enable Wi-Fi on your device (laptop, tablet or smartphone)
  • Select “NYGH_GUEST” from the wireless network list
  • Launch your internet browser

    Wireless Term of Use
Please note that access to Wi-Fi is given for a 24-hour period. To renew for another 24-hour period, please follow the same steps listed above and ensure you accept the Wireless Terms of Use.


Bedside phones
Bedside telephones are available free of charge in patient rooms. Each room has its own extension number and patients are encouraged to give out this extension to family and friends.

To reach a patient:
  • Dial the main hospital line at 416-756-6000
  • Follow the instructions and enter in the extension
When you call our General site at 416-756-6000, you can access our voice recognition system by pressing 2 to reach a patient. Follow the instructions — you will be asked to say the name of the person you are trying to reach and you will be automatically transferred to them. If you prefer, follow the instructions to be transferred to an operator.

You may obtain a patient's room or phone number from a volunteer at the General site's Information Desks on the main floor (every day, 8 a.m. to 9 p.m.) or on the 1rst floor (Monday to Friday 8 a.m. to 4 p.m., closed on weekends and holidays).If you do not know the extension, please wait for an operator to come on the line and redirect you

To make a call from a patient phone:
  • Dial “9”
  • Dial then dial the 10 digit number you are trying to reach
  • Long distance calls must be made through the operator and must be either collect (charged to another number) or credit card. For assistance, press “0”

Cell phones
Cell phones and wireless communication devices, such as two-way pagers and personal digital assistants, are allowed in the hospital in areas where they will not interfere with sensitive electronic equipment. As a courtesy, please turn off your cell phone during appointments.

Cell phones are restricted and must be turned off in the following areas of the hospital:

General site:
  • Operating suites (first floor)
  • Charlotte & Lewis Steinberg Emergency's patient care areas (1st floor)
  • Medical Imaging (first floor)
  • BMO Financial Group Breast Diagnostic Centre (1st floor)
  • Tippet Foundation Neonatal Intensive Care Unit (2nd floor)
  • Intensive Care Unit (6th floor)
  • Telemetry Unit (6th floor)
  • Waiting Area (6thfloor)
Branson Ambulatory Care Centre:
  • Medical Imaging (1st floor)
In addition to restricted areas, due to privacy concerns some programs may have policies that require all cell and wireless communication devices be turned off during treatment.


TV rental services at North York General are provided by Hospitality Network. A portion of the revenue from rental services are returned to North York General and reinvested in caring for you!

Go to the Hospital Network page to rent a television during your hospital stay or turn the TV on in the patient room and follow the directions.

Portable battery operated radios are permitted at North York General Hospital as long as they are used with earphones.