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Visiting a Patient

North York General Hospital has launched a Family Presence Policy enhancing the ability of defined family members to have improved patient access. We know that family and loved ones play an important role in a patient's healing and that open visiting hours have many benefits to patients such as:

  • Emotional support for patients; relieve anxiety and isolation
  • Improved quality of care
  • Easier communication and translation

In general, family presence policies let patients designate one or more family members or significant people in their lives to have enhanced access to them during hospitalization, regardless of the time of day. This approach allows family members to more fully participate in patient care by being present for physician and team rounds, and help with transitions in care.

Unless otherwise stated, visitors and non-designated family members are welcome between 8 a.m. and 9 p.m. for your safety Please speak to the supervisor or manager of the unit if you have any questions or concerns regarding our family presence policy. Learn more about the Family Presence Policy at NYGH. If you have any questions about visiting our hospital, contact the patient care nursing station on the unit. For most telephone numbers, access our Contact Us section.

Visitor Self-screening

  • Visitors who are not feeling well should not visit the hospital.
  • When visitors arrive at the hospital, they should self-screen — follow the directives posted on the sign in the lobby entrance.
  • Visitors should sanitize their hands for 15 seconds when they enter and leave the hospital.
 
For your safety
 
Balloons
Many people experience allergic reactions to latex balloons, therefore they are not allowed in the hospital. Mylar balloons are safe and can be sent to the hospital.

Cell phones
Cell phones and wireless communication devices, such as two-way pagers and personal digital assistants, are allowed in the hospital in areas where they will not interfere with sensitive electronic equipment. As a courtesy, please turn off your cell phone during appointments.

Cell phones are restricted and must be turned off in the following areas of the hospital:

General site:
  • Operating suites (first floor)
  • Charlotte & Lewis Steinberg Emergency's patient care areas (1st floor)
  • Medical Imaging (first floor)
  • BMO Financial Group Breast Diagnostic Centre (1st floor)
  • Tippet Foundation Neonatal Intensive Care Unit (2nd floor)
  • Intensive Care Unit (6th floor)
  • Telemetry Unit (6th floor)
  • Waiting Area (6thfloor)
Branson Ambulatory Care Centre:
  • Medical Imaging (1st floor)
In addition to restricted areas, due to privacy concerns some programs may have policies that require all cell and wireless communication devices be turned off during treatment.

Fire alarms and exits
Fire exits are clearly marked throughout the building. During a fire alarm, all elevators return to the main floor and are not operational. All fire doors automatically close until there is an "all clear" announcement on the speaker system. Patients should stay in their room during a fire alarm. Do not move to another place unless a member of the fire department or other hospital staff ask you to move.

ID badges
All our hospital staff members wear a photo identification badge. You may request to see the ID badge if it is not visible.

Infection prevention and control
Patients and visitors play an important part in reducing the spread of infectious diseases. Here is what you can do:
  • If you are not feeling well, please do not visit a patient at the hospital.
  • When you are visiting North York General Hospital (NYGH), please remember to wash your hands frequently while you are at the hospital. Wash your hands before and after eating, after using the toilet or after blowing your nose. Find out the proper handwashing technique Download: Hand Hygiene Guide brochure.
  • Cough or sneeze into a tissue or your sleeve.
NYGH's Infection Prevention and Control Program helps prevent and control infections. For the safety of everyone, high-risk patients are tested to make sure they do not carry harmful bacteria. All hospital staff members receive infection prevention and control training to protect our patients from diseases.

Protection services
Protection Services maintains a safe and secure environment for all patients, staff and visitors. Security officers are on site 24 hours a day and are available to assist you. To contact security, dial 416-756-6049. Hospital doors are secured after visiting hours and reopened early in the morning. If you require entry during the night hours, you can enter through the main entrance (opposite the Visitors' Parking Lot) by speaking into the intercom located between the two doors and a staff member will release the door for you.

Smoking
North York General is a 100% smoke-free facility. Anyone wishing to smoke will have to leave hospital property. Learn more