Patient- and Family-Centred Care Aha Moments

North York General Hospital's Aha Moments campaign focuses on those moments when we have new insights on what it means to provide patient- and family-centred care. An aha moment is when you have moment of clarity, a light bulb turns on, and your perspective changes.

Paula Bisram, RPN, Oncology and Palliative Care
Paula Bisram, Registered Practical Nurse, Oncology and Palliative Care
See Paula's video.
May 7, 2014

Stephanie Fleming — at the time of filming, Stephanie was a Clinical Nurse Educator with our Surgical Program, currently she is the Clinical Coordinator for our operating rooms.
July 7, 2014

Christopher Robinson-Keys — at the time of filming, Christopher was a Trainer with Information Services.
August 7, 2014

Nicole Pacheco, a Social Worker in our Centre for Complex Diabetes Care at our Branson Ambulatory Care Centre.
August 19, 2014
Dr. David Smith's Aha Moment

Dr. David Smith, a General Surgeon with North York General Hospital
September 17, 2014
Margo's Aha Moment

Margo Twohig, a Patient and Family Advisor and a member of North York General Hospital’s Patient and Family Advisory Council.
See Margo's video
September 22, 2014