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DELIVER High Quality, Safe and Accessible Care

With our DELIVER pillar we are focusing on advancing our core clinical mandate; this pillar will concentrate on the following areas:

Excel as leaders in flow and accessible care for our patients
 
  • Leverage successful learnings from peers on enhancing patient flow and decision-making through updating key processes, tools and developing roles and responsibilities.
 
Advance our culture of quality and safety
 
  • Spread the culture that quality and safety is the responsibility of everyone through Never Event Action Teams and Choosing Wisely activities including diagnostic imaging clinical decision support tools.
NYGH staff helped develop the pressure injury Never Event Action Team and put into place an action plan for pressure injury prevention strategies.
From left: Barbara Sklar (Patient and Family Advisor), Anna Tupis (Program Director, Ambulatory and Cancer Care), Katie Anawati (Patient Safety and Risk Specialist), Jennifer Quaglietta (Director, Patient Experience and Quality) and Renee Blomme (Manager Patient Experience and Corporate Risk) helped develop the pressure injury Never Event Action Team (NEAT) and put into place an action plan for pressure injury prevention strategies. This NEAT demonstrates how North York General Hospital, through a quality lens, endeavours to keep our patients safe through an interdisciplinary approach to care.

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