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Strategic Pillars

Strategic Pillars are priorities we have set to 2019 on our journey to achieve excellence in integrated patient-centred care through learning, innovation and partnerships:
  • DELIVER High Quality, Safe and Accessible Care
  • CONNECT Care through Partnerships 
  • TRANSFORM Care through Applied Research and Innovation
  • ADVANCE Care through Teaching and Learning

DELIVER High Quality, Safe and Accessible Care
 
With our DELIVER pillar we are focusing on advancing our core clinical mandate; this pillar will concentrate on the following areas:

Excel as leaders in flow and accessible care for our patients
  • Leverage successful learnings from peers on enhancing patient flow and decision-making through updating key processes, tools and developing roles and responsibilities.
Advance our culture of quality and safety
  • Spread the culture that quality and safety is the responsibility of everyone through Never Event Action Teams and Choosing Wisely activities including diagnostic imaging clinical decision support tools.
NYGH staff helped develop the pressure injury Never Event Action Team and put into place an action plan for pressure injury prevention strategies.
From left: Barbara Sklar (Patient and Family Advisor), Anna Tupis (Program Director, Ambulatory and Cancer Care), Katie Anawati (Patient Safety and Risk Specialist), Jennifer Quaglietta (Director, Patient Experience and Quality) and Renee Blomme (Manager Patient Experienceand Corporate Risk) helped develop the pressure injury Never Event Action Team (NEAT) and put into place an action plan for pressure injury prevention strategies. This NEAT demonstrates how North York General Hospital, through a quality lens, endeavours to keep our patients safe through an interdisciplinary approach to care.

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CONNECT Care through Partnerships

With our CONNECT pillar we are focusing on enhancing our relationships with partners across the continuum of care, including primary care. To further system integration this pillar will concentrate on the following areas:

Advance integrated care
  • Continue implementation of bundled care models involving coordinated efforts across multiple care providers and interprofessional team collaboration.
  • Implement Breast Cancer Patient Portal in an effort to improve the holistic quality of life for cancer survivors by facilitating the transfer of care and reducing ongoing costs.
  • Continue enabling supportive care clinics for early palliative care intervention to increase patient satisfaction and quality of care.
  • Optimize care coordination through evaluation of existing approaches to implement best practice methods for integrated care at North York General Hospital.
Enhance primary care and specialist collaboration
  • Continue to improve primary care access to hospital resources in an effort to reduce emergency department usage and implement additional information sharing tools to improve access to patient information.
  • Continue to improve connections between family physicians and specialists to support patient transitions in care.
NYGH will implement a Breast Cancer Patient Portal in an effort to improve the holistic quality of life for cancer survivors by facilitating the transfer of care and reducing ongoing costs.
Surgeon Dr. Fahima Osman has teamed up with software developer Verto to develop CareHub, a new app to improve care for breast cancer survivors. This project is funded in part by the Government of Ontario's Health Technologies Fund, which is administered through the Ontario Centres of Excellence and the Office of the Chief Health Information Strategist.


TRANSFORM Care through Applied Research and Innovation

With our TRANSFORM pillar we are concentrating on advancing high quality applied research and innovation that provides tangible benefits for patients and providers, and enables the spread of community-based innovation through the following areas:

Establish research chairs to foster applied research and innovation aligned with our strategy
  • Continue to grow our research footprint through the growth and contribution of existing research teams and replacement of a research chair for Family and Community Medicine.

Enhance our research profile and funding
  • Continue to grow clinical trials in various clinical areas across North York General Hospital.
  • Advance the Health Databank Collaborative to ensure researchers have efficient access to data.
With our TRANSFORM pillar we are concentrating on advancing high quality applied research and innovation.
North York General Hospital and over 80 community family doctors from the North York Family Health Team have been working on an ambitious project to pool their patient health data for research that will improve care for complex, high-risk patients.The project known as the Health Databank Collaborative— Powered by NYGH, is creating a single virtual hub to study medical care and outcomes for patients to help solve some of health care's biggest challenges.
 
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ADVANCE Care through Teaching and Learning

With our ADVANCE pillar we are enhancing our education mandate to support our learners, staff and physicians through the following areas:

Foster education scholarly activity
  • Support NYGH staff in dedicating time to explore education opportunities through academic protected time which will improve patient care, generate and disseminate research, scholarship and quality improvement results.
Advancing collaborative teams
  • Focus on improving team collaboration to enhance quality of care, service delivery and patient and staff experience.
  • Expand simulation activities with a simulation pilot project to support various programs at North York General Hospital.
Simulation training for a complex birth at NYGH.
The Maternal, Newborn and Paediatric Care Program currently employs in-situ simulation activities. Monthly simulations occur on the Paediatric Unit during the regular course of the day. Aninterprofessional team (physicians, nurses, respiratory therapist, residents, students etc.) participate in a simulated paediatric resuscitation followed by a debrief. The simulations are developed and implemented by the clinical educator and a paediatrician.

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