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Strategic Foundations

Strategic Foundations are the necessary elements to deliver on the goals we have set in our strategic pillars:


People and Culture


With our People and Culture foundation we are advancing our journey towards a patient- and family-centred culture, supporting our commitment as a learning organization, and enhancing service across the hospital, this foundation will concentrate on the following areas:

Advance the organization culture
  • Implement Joy In Work initiatives in all programs across the hospital and Senior's Health Centre to enforce positive organizational culture.
  • Train staff across all hospital sites on workplace violence prevention with specific focus on effective and compassionate tactics to address aggressive behaviours thereby reducing violent incidents with patients.

Enhance and spread our approach to Patient- and Family-Centred Care
  • Implement patient-and family-centred strategy across the hospital to advance knowledge, embed patient perspective, and strengthen and support accountability to deliver engaged care.
  • Improve design for signage and develop standard nomenclature across North York General Hospital (NYGH) to support patient, staff and physician navigation.
At North York General Hospital, we partner with our patients and families; working WITH them instead of TO or FOR them.
At North York General Hospital, we partner with our patients and families; working WITH them instead of TO or FOR them. We are learning to see through the eyes of our patients and families so we can make their experience the best it can be.

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Care Environments

With our Care Environments foundation we are focusing on refreshing our Master Plan and enhancing the patient experience by improving our care environment. This foundation will concentrate on the following areas:
 
Address program needs to improve our care environments through capital investment
  • Complete planned redevelopments for Branson Ambulatory Care Centre transition, Phillips House, AnneTanenbaum Chemotherapy Clinic, Cardiac Care Clinic and West Lobby refresh of the General site.
  • Review any potential retail and support service options to maximize revenue potential

Plan for our future facility needs
  • Plan for North York General Hospital's future by developing a Facilities Development Plan, Master Program and Master Plan.

The Charlotte & Lewis Steinberg Emergency was redesigned with every effort to see the emergency department through our patients’ eyes and make improvements to ensure comfort, safety and privacy.
The Charlotte & Lewis Steinberg Emergency was redesigned with every effort to see the emergency department through our patients' eyes and make improvements to ensure comfort, safety and privacy. Our mission is to provide exceptional health care to our diverse communities and we're constantly looking for new ways to achieve our mission.
— Sandy Marangos, Clinical Director, Emergency Medicine and Mental Health Services

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eHealth

North York General Hospital is committed to eHealth as a mission critical enabler of its corporate strategy. The hospital has made significant investments in health information technologies and achieved meaningful clinician adoption of integrated solutions, to improve the quality and safety of care delivered at NYGH.
 
Enhance integrated care and evidence-based decisions
  • Implement eReferrals and eNotifications for timely access to electronic patient information between the hospital and community providers.
  • Introduce computerized physician order entry and adoption of order sets in the emergency department.

Engage and empower our patients
  • Implement MyChart as well as program-specific patient portals to better engage and guide patients in their care.

Optimize and refresh our systems
  • Optimize eCare, replace legacy back office systems, and refresh our IT infrastructure to improve system performance and user satisfaction.

System leadership in eHealth
  • Provide continued thought leadership on provincial Hospital Information System (HIS)Renewal committees and generate revenues through ministry-funded HIS advisory services to other hospitals.

North York General Hospital's Charlotte & Lewis Steinberg Emergency implemented the first phase of Cerner's emergency module, called, FirstNet.
North York General Hospital's Charlotte & Lewis Steinberg Emergency implemented the first phase of Cerner's emergency module, called, FirstNet. Tracking and triage is the first component of this eCare project and was designed by North York General to meet the needs of our hospital to ensure we have the ability to integrate patient information with our other Cerner systems.

The first phase of implementation allows emergency department staff to continue to provide safe, quality care, but with new IT capabilities to assist with triaging, registration, tracking, and communication across the department.
 
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Funding and Philanthropy

Our Funding and Philanthropy foundation will focus on optimizing our ministry and non-ministry revenues, and enhancing philanthropy contributions to the hospital's strategy in the following areas:


Increase revenues to support the hospital
  • Continue to increase our patient revenue streams through closer collaboration of clinical program and support department leaders.

Optimize funding while enhancing patient-centred care
  • Continue to monitor and optimize Health System Funding Reform (HSFR) potential with oversight from HSFR Steering Committee, through Quality-Based Procedures working groups, enhancement of data quality processes and analytical tools, and advocacy with our funders.
  • Continue to improve quality of clinical documentation, coding, and reporting.

Foster philanthropy to support capital requirements
  • Focus on raising funds for non-ministry funded capital projects through North York General Foundation.
Montgomery Sisam Architects’ vision for Phillips House: “A House and Garden for Healing.
Montgomery Sisam Architects' vision for Phillips House: “A House and Garden for Healing.” The transformed estate will offer mental health services for children, adolescents, women and their families.

The
Phillips House Redevelopment Project allows North York General Hospital to fully live out its core value of putting patients first in everything we do by creating a therapeutic environment tailored to meet the mental health needs of our patients and their families. As a fully donor funded project, North York General Foundation is committing philanthropic investment to transform this facility and reimagine how outpatient children and family mental health care is provided.

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