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Integrated Quality and Safety Framework

At North York General Hospital (NYGH), providing safe, high quality health care in an environment that encourages learning and innovation is an integral part of our mission, vision values and strategic plan.

The purpose of the Integrated Quality and Safety Framework is to provide a structure for our promise to excel in integrated patient- and family-centred care and evolve our culture of quality and safety. This document outlines the definitions and guiding principles of the Integrated Quality and Safety Framework and communicates specific activities and processes undertaken by NYGH to continually improve the quality and safety of care we provide patients and families.

The Integrated Quality and Safety Framework ensures we take a system-wide approach to quality and safety that meets the needs of our entire organization. To establish integration, the framework defines five elements of quality and safety management: Organizational Safety, Quality Improvement, Enterprise Risk Management, Planning, and Resource Utilization.