Service Volunteer Program

Our diverse team of more than 900 service volunteers provide more than 100,000 hours of service every year. Volunteers generously share their time and talent, delivering compassionate and respectful service to our patients, residents and their families across the hospital's three sites; General site at 4001 Leslie Street; Branson Ambulatory Care Centre at 555 Finch Avenue West and Seniors' Health Centre at 2 Buchan Court.

Throughout the years, North York General Hospital volunteers have donated over $7 million to the organization. In October 2007, the volunteers pledged to raise $3 million over 10 years for the new Volunteer Services Centre for Medical Imaging. To date, they have raised an impressive $2.3 million — well over half of their pledge.

Interested in becoming a service volunteer?

At NYGH, volunteers are committed to enhancing the experience of our patients, residents and their families. Prospective volunteers should:
  • Believe in providing excellent customer service to our patients, residents and their families
  • Have a compassionate and respectful manner
  • Be professional, reliable and punctual
  • Be accountable and a team player
  • Be willing to learn new skills and follow direction
  • Be committed to making a difference

Program Criteria

Age —
You must be 16 years of age or older to apply to our Volunteer Program. Please note that we have very limited volunteer roles available evenings or weekends, making it challenging to accommodate high school students during the academic year. Students interested in volunteering may want to explore the Co-operative Education Program.

Time Commitment
— All volunteers must commit to volunteering for a minimum of one year. Your volunteer shift will be four hours once a week and it will always be on the same day, at the same time, in the same assigned area. Volunteering on a weekly basis is a huge responsibility. Please reflect on your availability and ensure this is a commitment you can make. It is important to note the majority of our volunteer roles are between 8 a.m. and 4 p.m., Monday to Friday. There are very limited volunteer roles available during the evenings or weekends.

TB/Communicable Disease Surveillance Program– NYGH is in compliance with the Public Hospitals Act (O. Reg. 965) which requires that hospital bylaws must establish and provide for the operation of a health surveillance program, including a TB/Communicable disease surveillance program, for all persons carrying on activities in the hospital. Prior to placement, you must provide documentation from your treating physician to the Volunteer Services Department to ensure your immunization status meets the requirements of the TB/Communicable disease program at NYGH. TB/Communicable disease screening begins after a prospective volunteer has been accepted to the volunteer program.

Influenza Vaccination — NYGH is committed to providing the best care for our patients, our health care workers and our volunteers. NYGH's Influenza Vaccination Policy and Outbreak Management policy requires all volunteers who work in patient areas to immunize or be transferred to a non-patient area during the course of the influenza season. Learn more

Uniform/ID Badge
— Volunteers will be required to provide a $20 uniform/photo identification badge deposit. Both the uniform and photo identification badge are required to be worn at all times when on duty.

Language — Volunteers must have an advanced level of English in both speaking and writing.

Orientation — Once accepted into the Volunteer Program, you will be required to attend a three-hour orientation session where we will review hospital policies, procedures, provide a tour of the hospital and share how to be successful in your volunteer role. Role-specific training will begin on your first scheduled shift.

Application Process

Becoming a volunteer is a big commitment. If you meet the program criteria, here are the steps to becoming a volunteer at NYGH:
  • Register and attend an upcoming volunteer information session
  • After attending the information session, prospective volunteers are provided with a NYGH Volunteer Application Package
  • Review, complete and submit your NYGH Volunteer Application Package
  • Volunteer Services will contact you to schedule an interview
  • During the interview, a mutual match to a vacant volunteer role will be made
  • NYGH communicable disease surveillance protocol is initiated and completed
  • Provide a $20 uniform/photo identification badge deposit
  • Attend a three-hour volunteer orientation session
  • Specific training to your volunteer role begins; welcome to the team!

Watch the video on Volunteer Debbie Kuutan in our Making a World of Difference series.