Quality and Safety
Government of Ontario legislation has focused efforts on improving quality, accountability and transparency in our health system. In keeping with these improvements, North York General Hospital is pleased to provide information to the public that is required under the following government act.
The Excellent Care for All Act, 2010 includes requirements for:
- Quality committees, which will report to health care organizations on quality-related issues;
- Annual quality improvement plans, which each health care organization will be required to develop and make public;
- Executive compensation which will be required to be linked to achieving improvement targets set out in the annual quality improvement plan;
- Patient/client/caregiver surveys to assess satisfaction with services;
- Staff surveys to assess satisfaction with employment experience and views about the quality of care provided by the health care organization;
- Declarations of values that will be developed after public consultation by health care organizations that are currently without one;
- Patient relations process to address patient experience issues and reflect its declaration of values.