First floor refresh to begin

North York General Hospital's mission is to provide exceptional health care to our diverse communities. To do so, we must continue to enhance our care environments and create an even better patient experience for the future.

As you may know, we are currently in the midst of developing a capital planning strategy that includes a new ambulatory tower and new additions to the General site including more inpatient beds and critical care, as well as better access to diagnostic services. While this longer term strategy is underway, we are also busy preparing today's care environments to best serve our current programs and services. These plans include the refresh of our first floor, an initiative funded partly by the North York General Foundation, beginning late this summer.

The main impetus for this refresh is due to the Branson Ambulatory Care Centre transition, during which we are transferring Branson programs and services into more strategic locations. It is anticipated that some of these programs will eventually reside in our planned ambulatory tower but we are still working on finalizing those details. In the meantime, we are taking this opportunity to refresh the first floor to house former Branson services and programs including breast imaging, the Total Joint Assessment Centre (TJAC) and Outpatient General Surgery and Outpatient Plastic Surgery.

In order to ensure access to impacted areas, the proposed five-month refresh will take a phased approach. The first phase will involve refreshing clinic space to house TJAC, the Hand Therapy Clinic, Outpatient Plastics, and Outpatient General Surgery. It will also include renovating the areas of the Nursing Assessment Station, the BMO Financial Group Breast Diagnostic Centre (BDC) and Day Surgery check-in, the Volunteer Information Desk and Mailroom, and the West Corridor.

During this first phase, the BDC will be transitioning to the Branson Ambulatory Care Centre for approximately three to four months to enable the necessary work to take place. Day Surgery check-in will also temporarily transition to another location in the West Lobby before moving back to its permanent home. No other programs will be impacted. After this phase is complete, we will rework the remainder of the West Lobby and its waiting areas.

Finally, while we are working to minimize the refresh's impact in high-traffic areas through temporary directional signage, we recognize that the construction may cause some inconvenience for patients and families. We thank you for your patience while we work to complete the necessary construction.

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