Contact Us

To provide feedback about experiences at NYGH including compliments, concerns, questions and suggestions, please contact our Patient Experience Office (click here for details):
Tel: 416-756-6125
Fax: 416-756-6656
patientexperience@nygh.on.ca

North York General Hospital

North York General Hospital is a multi-site community teaching hospital in Toronto that includes our General site, Finch site, Seniors’ Health Centre and the Reactivation Care Centre.

Tel: 416-756-6000

North York General Hospital
4001 Leslie Street
Toronto ON M2K 1E1
Outpatient and Community Services Centre (Champagne site)

Clinical Genetics Clinic, Unit E8
Tel: 416-756-6345

Mental Health & Addictions Clinic, Unit E8
Tel: 416-756-6642

Complex Centre for Diabetes Care, Unit E7
Tel: 416-756-6924

Diabetes Education Centre, Unit E7
Tel: 416-756-6923

Medical Imaging, Unit E7
(mammography, breast ultrasound and bone density only)
Tel: 416-756-6931

Outpatient and Community Services Centre (Champagne site)
2 Champagne Drive
Toronto ON M3J 0K2
Minor Surgical Procedures and Elder Care Centre (Consumers site)

Gale and Graham Wright Prostate Centre
Tel: 416-756-6938

Eye Surgery Centre
Tel: 416-756-6851

Diagnostic Cystoscopy Services
Tel: 416-756-6851

Elder Care Centre (Specialized Geriatric Services)
Tel: 416-756-6871

Minor Surgical Procedures and Elder Care Centre (Consumers site)
243 Consumers Road, Suite 300
Toronto ON M2J 4W8
Reactivation Care Centre (RCC) (Finch site)

Tel: 416-635-2488

Reactivation Care Centre (RCC) (Finch site)
555 Finch Avenue West
Toronto ON M2R 1N5
Seniors’ Health Centre

Long-term care home
Tel: 416-756-0066

Specialized Geriatric Services
Tel: 416-756-6050 ext. 8060

Seniors’ Health Centre
2 Buchan Court
Toronto ON M2J 5A3
Phillips House

Tel: 416-756-6933

Phillips House
10 Buchan Court
Toronto ON M2J 5A3

Contact a patient at the General site

Call 416-756-6000 and dial a patient’s extension or press 0 for operator assistance. You can also get this information from a volunteer at the General site’s Information Desk located in the South Lobby of the Ground floor from Monday to Friday from 8 a.m. to 4 p.m.

Frequently called numbers

Clinical areas, departments and services: Access our clinical areas

Nursing stations for patient care: Access our nursing stations.

Comments about your hospital experience: Give us your feedback

The Patient Experience Office provides patients and families with an opportunity to express compliments, concerns, questions and suggestions. See below to learn more about the Patient Experience Office. 

Comments about the website: corporate.communications@nygh.on.ca

Corporate Communications and Public Affairs
Please email or contact the switchboard and ask to be transferred to the on call member of CCPA. 
Email: corporate.communications@nygh.on.ca

Human Resources
Tel: 416-756-6008     
Email: hr@nygh.on.ca

North York General Foundation
Tel: 416-756-6944    
Email: foundation@nygh.on.ca
Fax: 416-756-9047    
www.nyghfoundation.ca

Privacy Office
Tel: 416-756-6448    
Email: privacy@nygh.on.ca

Spiritual and Religious Care
Tel: 416-756-6311

Volunteer Services
Tel: 416-756-6088    
Email: volunteer@nygh.on.ca 

Give Feedback

Patient Experience Office

At North York General Hospital (NYGH), we do everything we can to support and help you and your family through our commitment to People-Centred Care. The Patient Experience Office provides patients and families with a supportive opportunity to provide feedback about your experiences at NYGH including compliments, concerns, questions and suggestions.

Hearing from you is important to us as it provides a greater understanding of how our care and services are experienced and enables us to make improvements where needed. Our Patient Experience Office will respond to patient and family concerns, usually within three business days, and ensure that your voice is heard by the appropriate hospital leader — this plays an important role in People-Centred Care.

Tel: 416-756-6125
Fax: 416-756-6656
patientexperience@nygh.on.ca

Patient Experience Office
Room GSE 114 (ground floor)
4001 Leslie Street

People-Centred Care

Patients and their families who are currently receiving care/treatment as an inpatient or clinic patient and wish to voice a concern should ask to speak directly with the staff or manager of that unit/department. This will ensure a timely response directly from the team involved in the patient’s care. Otherwise, we encourage patients and families to contact the Patient Experience Office for assistance.