Patient experience office
At North York General Hospital (NYGH), we do everything we can to support and help you and your family through our commitment to Patient- and Family-Centred Care. The Patient Experience Office provides patients and families with a supportive opportunity to provide feedback about your experiences at NYGH including compliments, concerns, questions and suggestions.
Hearing from you is important to us as it provides a greater understanding of how our care and services are experienced and enables us to make improvements where needed. Our Patient Experience Office will respond to patient and family concerns, usually within one business day, and ensure that your voice is heard by the appropriate hospital leader — this plays an important role in patient- and family-centred care.
Patients come first
Patients and their families who are currently receiving care/treatment as an inpatient or clinic patient and wish to voice a concern should ask to speak directly with the staff or manager of that unit/department. This will ensure a timely response directly from the team involved in the patient's care. Otherwise, we encourage patients and families to contact the Patient Experience Office for assistance.
How the Patient Experience Office can assist you:
- Listen to and discuss your experience and concerns
- Identify the appropriate contact person to help address your concerns
- Support you in addressing concerns
- Share compliments and feedback on your behalf
- Obtain answers/information in response to your questions in accessible formats upon request
Monday to Friday, 8 a.m. to 4 p.m. (excluding statutory holidays)
*Please note the Patient Experience Office will not be offering in-person ‘walk-in’ appointments due to COVID-19. In-person appointments must be pre-arranged.
Our service is still available by calling our phone line at (416) 756-6125 and leaving us your name and contact phone number. We will return calls as quickly as possible during business hours Monday to Friday. You can also reach us via e-mail at firstname.lastname@example.org.
We appreciate your understanding in assisting us to minimize the risk to COVID-19 and practice social distancing.