Virtual Care for Patients

Information for Patients about Virtual Care

COVID-19 is impacting Canada’s healthcare system. In order to protect patients and health care providers from the virus, more health care options are being offered to help limit the number of people who need to be seen in-person. Many clinics at North York General Hospital (NYGH) now offer telephone and virtual appointments to care for patients safety. NYGH has video and audio technologies for most patient visits, which avoids patients needing to come in-person. In some cases, your health care team may ask you to visit a hospital or other health care facility if necessary, for a physical examination.

Remote Patient Monitoring Virtual Care Program 

North York General has launched a new virtual care program aimed at protecting patients and preventing hospital readmissions through remote monitoring. The new North York Toronto Health Partners (NYTHP) CareConnect program utilizes an app called Vivify, which helps monitor COVID positive patients who are aged 12 and older. Other patient populations may also enroll in the Remote Patient Monitoring Program, including:

  • North York at Home (home care program)
  • Palliative Care (Freeman Centre for the Advancement of Palliative Care)

The purpose of this new virtual care application is to decrease the number of recurring visits to the Emergency Department through enhanced symptom monitoring and rapid care.

** If you are a primary care physician or self-referring patient please use the referral form to register into the COVID-19 Remote Patient Monitoring program:

Remote Patient Monitoring Referral Form

** Physicians and NYGH units may refer those who are not COVID positive into the program via Cerner.

Read more about the Remote Patient Monitoring Virtual Care Program program. 

Virtual Care Survey

Information Services is seeking feedback from patients who have used virtual pat.ient care to conduct a clinical appointment. The responses provided will be anonymous and confidential and will only be used to assess how virtual care at North York General Hospital can be improved. Understanding the user experience is essential, thank you for completing the survey.

Take the survey now!

Frequently Asked Questions