Year in Review 2024 – 2025
Leadership Message
The 2024/25 Year in Review celebrates a year of impact and innovation as we provided world-class care at all life stages, and set our sights on a bright future for North York General (NYG).
It was the last year of NYG’s foundational 2020-2025 Strategic Plan. Launched during the COVID-19 pandemic, the Strategic Plan guided us through a global crisis and paved the way for a historic period of growth and modernization across our multi-site campus.
For the seventh consecutive year, Newsweek Magazine named NYG Canada’s Top Community Academic Hospital and we are proud to be a preferred choice for staff, physicians and learners. NYG was named one of Greater Toronto’s Top Employers 2025, and once again we made Forbes’ list of Canada’s Best Employers, recognizing our inclusive culture and commitment to professional growth and wellness.
In 2024/25, North York General developed a bold 10-year Vision and Strategic Plan – thousands of staff, physicians, learners, volunteers, patients, caregivers, donors and partners came together to imagine a better future for health care. We are excited to launch our new Strategic Plan in June 2025.
Last year, we delivered the highest standards of excellence and led the way in human-centred design and care. Our hospital was Accredited with Exemplary Standing – Accreditation Canada’s highest designation – for meeting an incredible 99.8% of our quality standards.
We achieved pivotal milestones for using digital health solutions to improve patient outcomes and empower our frontline teams. This includes harnessing AI to address real-world challenges, focusing on clinical decision making, efficiency and personalized care.
As a leader in medical and health professional education, NYG prepared over 1,500 learners from a wide range of professions to deliver leading-practice care in a community setting. Our Research Chairs continued to have a local, national and international impact in areas such as surgical safety, using AI to increase access, addressing frailty in seniors, and heart and stroke care.
We joined our partners to mark major milestones as we grow and transform our campus of care across North York. This included an RFQ to select the team who will lead the New Patient Care Tower capital project, preparing our site at 4000 Leslie St. for construction of our visionary Long-Term Care development, and beginning our Birthing Centre revitalization. We are grateful to our generous donors who have helped ensure NYG can provide exceptional care from birth throughout life, and who will be vital to realizing our ambitious growth plans. And, as we grow and transform our spaces, we remain fully committed to sustainability and reducing our carbon footprint. We would like to thank everyone in our NYG community, our donors and partners for their unwavering commitment to health care in our communities.
We are extremely proud of what we have accomplished together and even more energized about our exciting Vision for the future!
Mitch Frazer
Chair, Board of Governors, North York General
Everton Gooden
President and CEO, North York General
Aine O’Flynn
Chair, Board of Directors, North York General Foundation
Seanna Millar
President and CEO, North York General Foundation
Strategic Directions
People Come First
Many of life’s most defining moments happen at NYG: having a baby, receiving a diagnosis, beating an illness, or saying farewell to a loved one. Providing exceptional care and unmatched kindness during people’s most vulnerable moments, through every life stage, is why we are here.
Connected Care
NYG bolstered our partnerships with other health and community organizations to improve access to care through seamless referrals, timely information-sharing, and by bringing care into people’s neighbourhoods and homes.
Exceptional Learning, Research, and Innovation
At NYG, delivering a world-class standard of care is fueled by our robust and unique applied community research and education mandates.
A Better Tomorrow
NYG marked important milestones toward our goal of transforming our multi-site campus to meet the needs of our growing and aging population at every life stage.
2024/2025 Highlights
Engagement begins to create NYG’s bold new 10-year Vision and Strategic Plan.
Accreditation Canada awards NYG Exemplary Standing for meeting 99.8% of 1,935 standards and 100% of 27 Required Organizational Practices (ROPs).
Board of Governors Chair Mitch Frazer and President and CEO Everton Gooden awarded the King Charles III Coronation medal for community service and contributions to Canada.
Marked milestone in our historic expansion – demolished administrative building at 4000 Leslie St., the future home of our landmark 528-bed LTC Development.
NYG named one of GTA’s Top Employers 2025, by Mediacorp Canada Inc.
NYG and the Government of Ontario take a major step towards breaking ground on an advanced New Patient Care Tower with the release of the Request for Qualifications to form a project team.
Birthing Centre Revitalization begins to provide an exceptional standard of comfort and security for all families, fully funded by the generosity of our donors.
NYG becomes Canada’s first hospital to move its electronic health record to the cloud, the most advanced global standard for protecting and managing critical health information.
Newsweek names NYG Canada’s Number 1 Community Academic Hospital for a seventh consecutive year. NYG is on Forbes Canada’s Best Employers List 2025.
The donor-funded Mental Health Emergency Services Unit (Purple Zone) marks its one-year anniversary of providing timely access to comprehensive care for people experiencing a mental health emergency.
Our Communities
18%
of local population are seniors aged 65+
25%
Anticipated percentage of seniors in 2042
14%
Low-income
52%
Immigrants
58%
Visible minority
18
neighbourhoods
Main Languages (other than English):
Mandarin
Cantonese
Farsi
Tagalog
Korean
>1,400
people are waiting for long-term care in North York
>16%
of North York residents lack regular primary care
NYG by the Numbers
Our People
Our Learners
Our Services
Foundation Update
Amounts Granted
North York General has always been committed to providing exceptional care from birth and throughout life. And our community has made so much possible at North York General through their generous support. Thanks to our donors, lives are being changed every day. Donor support powers cutting-edge equipment, life-saving treatment, and enhanced care spaces to provide the best care through every stage and life-defining moment.
Below is a snapshot of donor impact from April 2024 – March 2025:
$1.3 million
raised at our Heart of Fashion Gala for the Birthing Centre
redevelopment, with more than 450 guests in attendance.
$440K
raised with over 1K participants at Rally in the Ravine,
our annual community run/walk.
$265K
raised by Masters Golf, our annual charity golf tournament,
in support of the Freeman Centre for the Advancement of
Palliative Care and NYG’s cancer care program.
$100K+
raised by North York General Foundation’s annual Radiothon
fundraiser with A1 Chinese Radio in support of seniors’ care.
$112K
raised by Stellar Moments of Community, a concert with the
Chinese community, in support of the Birthing Centre redevelopment.
Donor funding enabled NYG’s Regional Eye Centre to
acquire a new surgical microscope, allowing physicians a greater level
of visualization and safety improvements and leading to
quicker procedures such as cataract removal.
Philanthropic support enabled the purchase of a new DNA sequencer,
allowing NYG to double the amount of genetics tests performed
each week and equipping care teams with the ability to provide
preventative care and design the best care journey for patients.
Top to bottom, left to right: Rally in the Ravine, Heart of Fashion Gala, Stellar Moments of Community, and our annual Radiothon fundraiser.