People-Centred Care

North York General is committed to following a People-Centred Care approach in everything we do. This means considering a person’s environment, social conditions, lifestyle, values and beliefs. Inherent in People-Centred Care is addressing health inequities related to health status, access to services and outcomes.

We are also finding more opportunities for our team members and health care providers to have meaningful input on our projects and programs so they are holistic, inclusive and accessible for everyone.

Building on NYGH’s strong leadership in health quality, People-Centred Care will enable us to have an even greater impact on the health and wellbeing of our diverse community for generations to come.

People-Centred Care is foundational to delivering on our Strategic Plan 2020-2025, Thinking Beyond, and supports each of our Strategic Plan priorities.

Patient Experience Partner (PXP) Program

North York General is transitioning the Patient and Family Advisor (PFA) Program to become the Patient Experience Partner (PXP) Program. This change will support an enhanced role for patients, families and caregivers at NYGH.

The PXP Program will play a vital role in creating collaborative partnerships among our patients, family members, staff and physicians and in engaging diverse communities in new ways so that we can better meet their needs.

The PXP Program also reflects our commitment to strengthen People-Centred Care at NYGH and how we are applying this approach to the design and delivery of care services.