Quality and Accountability

Government of Ontario legislation has focused efforts on improving quality, accountability and transparency in our health system. In keeping with these improvements, North York General Hospital is pleased to provide information to the public that is required under the following government acts:

The Public Sector Salary Disclosure Act, 1996  requires organizations that receive public funding from the Province of Ontario to disclose annually the names, positions, salaries and total taxable benefits of employees paid $100,000 or more in a calendar year. 

 The Local Health System Integration Act, 2006. Local Health Integration Networks (LHINs) are responsible for local health system planning and community engagement. 

On April 1, 2007, the LHINs assumed responsibility for funding a wide range of health service providers and for managing the majority of service agreements with health service providers. Hospital Service Accountability Agreements outline the responsibilities of the LHIN and its local hospitals.

The Excellent Care for All Act, 2010  includes requirements for:

  • Quality committees, which will report to health care organizations on quality-related issues;
  • Annual quality improvement plans, which each health care organization will be required to develop and make public;
  • Executive compensation which will be required to be linked to achieving improvement targets set out in the annual quality improvement plan;
  • Patient/client/caregiver surveys to assess satisfaction with services;
  • Staff surveys to assess satisfaction with employment experience and views about the quality of care provided by the health care organization;
  • Declarations of values that will be developed after public consultation by health care organizations that are currently without one;
  • Patient relations process to address patient experience issues and reflect its declaration of values. 

The Broader Public Sector Accountability Act, 2010 (BPSAA) requires higher accountability standards for hospitals, Local Health Integration Networks (LHINs) and broader public sector organizations. Specifically the BPSAA:

  • Bans the practice of hiring lobbyists using public funds;
  • Increases accountability for hospitals and LHINs;
  • Establishes new procurement and expense rules for certain large BPS organizations;
  • Adds accountability measures related to compliance and expenses rules;
  • Brings hospitals under the Freedom of Information and Protection of Privacy Act (FIPPA).