Patient Values

As a patient

I value…I expect…
RespectTo be treated with kindness, compassion and courtesy.

My dignity to be preserved and my privacy to be honoured.

That I, and others important to me, will be involved in decisions about my care.
EquityTo be treated fairly and without discrimination.
SafetyEvery effort will be made to protect me from harm.
Patient-focusCare that is sensitive to my personal values, beliefs and cultural practices
ExcellenceProfessional, high quality, coordinated and timely care.
CommunicationTo receive honest, meaningful information about my health and my care.
TrustMy care providers will live up to these values every day.

I will…

  • Show courtesy and respect.
  • Demonstrate understanding and patience.
  • Provide accurate information.
  • Ask for help when needed.


See our Patient Values (PDF)

See the Patient Values brochure (PDF)

See a poster with NYGH’s Patient Values and staff integrity statement (PDF)

You spoke. We listened.

The Ontario government’s Excellent Care for All Act requires all hospitals to have a declaration of patient values.

Our Patient Values were created with help from patients, community members staff, physicians and volunteers.

Our promise to you

All of us at North York General are committed to living our values every day. Let us know what we are doing well and how we can improve.

The manager in the area where you or your family member is being cared for can help with any suggestions or concerns you may have.

If you would like to discuss your experience further, please contact the Patient Experience Office.