Visitor Information

Updated: September 16, 2024

Visiting a patient

NYGH welcomes families, Essential Care Partners (ECPs)/support people and visitors to our hospital and community locations. We want everyone to be safe and comfortable during their visit.

Please note: the Seniors’ Health Centre has a separate policy consistent with provincial directives for Long-Term Care Homes.

Masking Practices at NYGH

As spring approaches and the seasonal respiratory virus surge winds down, NYGH along with hospitals across Toronto will shift back to our ‘non high-risk period’ masking practices for the spring, summer and early fall.

This means that masking is not required by visitors. NYGH remains a mask-friendly environment and masking will remain optional and welcomed in all public, non-patient care areas. Masks will be available at the South entrance, ED entrance, and clinical areas.

We continue to ask that visitors not come to the hospital if they are feeling unwell or are showing symptoms of a respiratory or other illness. Also please practice good hand hygiene and keep your vaccinations up to date.

NYGH and other Toronto hospitals are following a regular seasonal approach to masking.  Each year masking will be required again at the beginning of the respiratory season in the fall.

Seniors’ Health Centre continues to follow a separate policy consistent with provincial directives for Long-Term Care Homes.

Reusable Cups

As part of NYGH’s efforts to reduce our environmental footprint, please bring a reusable water bottle and/ or hot beverage cup. There is a water refill station in our cafeteria, and the on-site Tim Hortons and Starbucks locations offer discounts if using reusable cups.

Wireless internet and phones

Virtual Family visits

Virtual family visits continue to be offered as another option to connect patients/residents with their loved ones. We are using Microsoft Teams and FaceTime to connect virtually. To book a visit, please connect directly with the unit.

Interpretation Services

NYGH serves a diverse community of over 400,000 residents in north central Toronto and beyond. NYGH is committed to making the experience of patients and families the best it can be. One way we do this is to address communication barriers that exist in providing health care. See our Interpretation Services.

Information desks

General site Torokvei Atrium (ground floor lobby) 
Hours: Monday to Friday: 8 a.m. to 4 p.m.