Visitor Information
Updated: October 28, 2025
Visiting a patient
NYG welcomes families, Essential Care Partners (ECPs)/support people and visitors to our hospital and community locations. We want everyone to be safe and comfortable during their visit.
Please note: the Seniors’ Health Centre has a separate policy consistent with provincial directives for Long-Term Care Homes.
Flu and COVID vaccines
Flu vaccines have arrived and are available for community members (beginning October 27, 2025). The vaccine clinic is located near the NYG Outpatient Pharmacy at 4001 Leslie St. (Ground Floor, room GS-147). Appointments are available on:
- Monday to Friday from 9:30 a.m. to 3:30 p.m. (closed between 12 noon and 1 p.m.).
- Flu vaccines are available by appointment on weekends. Please book through the PharmaConnect link.
- You will be asked to complete a screening questionnaire and consent form upon arriving. Please also bring your health card.
- We will not be accepting walk-ins.
While children six months and older can receive a flu shot, the NYG Outpatient Pharmacy will accept patients aged five and older. For those under five, please visit your doctor, nurse practitioner or local public health unit.
It is safe to receive flu and COVID vaccines at the same time. The NYG Outpatient Pharmacy does not offer COVID vaccines for children under 12 years of age. Appointments can be booked instead through the provincial COVID-19 vaccine portal.
Masking Practices at NYG
When seasonal respiratory virus season winds down, NYG along with hospitals across Toronto will often shift back to our ‘non high-risk period’ masking practices for the spring, summer and early fall.
This means that masking is not required by visitors. NYG remains a mask-friendly environment and masking will remain optional and welcomed in all public, non-patient care areas. Masks will be available at the South entrance, ED entrance, and clinical areas.
We continue to ask that visitors not come to the hospital if they are feeling unwell or are showing symptoms of a respiratory or other illness. Also please practice good hand hygiene and keep your vaccinations up to date.
NYG and other Toronto hospitals are following a regular seasonal approach to masking. Each year masking will be required again at the beginning of the respiratory season in the fall.
Seniors’ Health Centre continues to follow a separate policy consistent with provincial directives for Long-Term Care Homes.
Reusable Cups
As part of NYG’s efforts to reduce our environmental footprint, please bring a reusable water bottle and/ or hot beverage cup. There is a water refill station in our cafeteria, and the on-site Tim Hortons and Starbucks locations offer discounts if using reusable cups.
Wireless internet and phones
Virtual Family visits
Virtual family visits continue to be offered as another option to connect patients/residents with their loved ones. We are using Microsoft Teams and FaceTime to connect virtually. To book a visit, please connect directly with the unit.
Interpretation Services
NYGH serves a diverse community of over 400,000 residents in north central Toronto and beyond. NYGH is committed to making the experience of patients and families the best it can be. One way we do this is to address communication barriers that exist in providing health care. See our Interpretation Services.
Information desks
General site Torokvei Atrium (ground floor lobby)
Hours: Monday to Friday: 8 a.m. to 4 p.m.