Visitor Information

Updated: April 23, 2024

Visiting a patient

NYGH welcomes families, Essential Care Partners (ECPs)/support people and visitors to our hospital and community locations. We want everyone to be safe and comfortable during their visit.

Please note: the Seniors’ Health Centre has a separate policy consistent with provincial directives for Long-Term Care Homes.

Update – Masking at NYGH

With the low level of respiratory viruses in the community, NYGH along with other hospitals in the Toronto region are updating hospital masking requirements.

Consistent with recommended infection prevention and control practices prior to the pandemic, beginning April 23, 2024 masks will no longer be required in patient-care areas at NYGH sites.

NYGH Remains a Mask-Friendly Environment

While universal masking will no longer be required, NYGH will remain a mask-friendly environment.

Masking will continue when required to prevent the spread of illness, such as during an outbreak in a specific area of the hospital, or when a patient’s care team deems it necessary to prevent the patient from either acquiring or spreading a virus to others at risk of illness.

A mask dispenser will also remain at the entrance to the Charlotte & Lewis Steinberg Emergency and in the south lobby near the elevators at the General site for those who need one.

We continue to ask that visitors not come to the hospital if they are feeling unwell or are showing symptoms of a respiratory or other illness. Also please practice good hand hygiene and keep your vaccinations up to date.

NYGH along with other hospitals in Toronto will re-evaluate our masking policy at the start of respiratory virus season next fall and will change if necessary.

Reusable Cups

As part of NYGH’s efforts to reduce our environmental footprint, please bring a reusable water bottle and/ or hot beverage cup. There is a water refill station in our cafeteria and the on-site Tim Hortons and Starbucks locations offer discounts if using reusable cups.

Wireless internet and phones

Virtual Family visits

Virtual family visits continue to be offered as another option to connect patients/residents with their loved ones. We are using Microsoft Teams and FaceTime to connect virtually. To book a visit, please connect directly with the unit.

Information desks

General site Torokvei Atrium (ground floor lobby) 
Hours: Monday to Friday: 8 a.m.–7 p.m.
Weekends and statutory holidays: 9 a.m.–7 p.m.

First floor, West Lobby
Hours: Monday to Friday: 8 a.m. to 3:30 p.m.
Weekends and statutory holidays: closed

General site Emergency Department (Charlotte & Lewis Steinberg Emergency)
Hours: Monday to Friday: 8 a.m.to 3:30 p.m.
Weekends and statutory holidays: closed