patient and health care provider

Building a culture of compassionate communication

At NYGH our goal is to ensure that when patients and families come through our doors, they feel compassion, well cared for, and respected. This is why we have adopted Communicate with Heart, an industry-leading practice on effective communication and relationship building designed by the Cleveland Clinic.
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Patients First

Our people: Making a World of Difference
We are passionate about creating exceptional patient experiences.
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Lupus: Signs and symptoms to watch for
Family Physician Dr. Lianne Butterfill discusses lupus.
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See our October 2018 issue.
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News & Community

  • Treating seniors who have multiple high-burden chronic diseases
    Fri, Oct 12, 2018
    NYGH's Monika Kastner, Research Chair in Knowledge Translation and Implementation, was featured in a Canadian Medical Association Journal podcast with Dr. Sharon Straus fr... Read Moreread more
  • When medical words are confusing
    Tue, Sep 11, 2018
    "Patients and their families need to be empowered to make the best decisions they can, and that means fully understanding what is being communicated to them by their heal... Read Moreread more
  • Forewarned is forearmed: A cancer genetic counsellor's role
    Tue, Sep 11, 2018
    Ingrid Ambus provides genetic assessment and counselling to individuals and families at increased risk for inherited breast and/or ovarian cancercancer. Read Moreread more
  • Exploration Fund call for submissions: Fall 2018
    Mon, Sep 10, 2018
    Do you have a research or innovation idea that will improve the patient experience, advance organizational excellence, or create relevant new knowledge in the delivery of heal... Read Moreread more
  • Message from NYGH Board Chair: President and CEO appointment
    Mon, Aug 27, 2018
    On behalf of the Board of Governors, I am pleased to announce the appointment of Dr. Joshua Tepper to the position of President and CEO of North York General Hospital. Read Moreread more